Reference

Privacy Policy for Your Account Data

On moi4d, we keep this page focused on the data behind your account: cookies, device logs, payment references, and the request history you send through chat or the…

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What This Policy Covers

moi4d Service availability depends on jurisdiction. Users are responsible for checking local law before access.

This policy covers the details we need to open and keep your account in order: name or alias, contact detail, device type, IP address, browser cookies, and the request history you send through chat or the form. When you move money with DANA, OVO, GoPay, QRIS,

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or bank transfer, we keep the reference, time stamp, and status so we can match the record to your account and settle errors faster. We use that data to run access checks, security checks, service messages, and dispute handling, and we limit use to the purpose
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that brought it in. Where local law gives different rights, that local rule applies, and our service is available only where local law permits. If we change how we process data, we update this page first and keep the older version on file for reference.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

CONTACT CHANNELS

Ways to Reach Us

For privacy requests, the fastest path is the in-account form or live chat, and we keep support hours clear so you know when a person will answer. Our team handles requests every day from 09:00-23:00 WIB, and we log each case so you can follow the next step without repeating the same details. If you need a copy, a correction, or a change to a contact detail, use the same channel and we will reply in the same language you used.

Team online

Live Chat

Message us from 09:00-23:00 WIB and mention whether your request is about access, correction, or deletion. We keep the thread attached to your account so the next reply starts from the same record.

Account Form

Open Account > Settings > Privacy Request to send a copy request or ask for a data change. The form helps us verify ownership before we touch any record tied to your account.

Privacy Email

Use our privacy mailbox if chat is not convenient. Add your registered phone or email so we can match the request, then we reply with the next step and timing.

STAY IN CONTROL

How We Handle Your Data

We only keep the details needed to run your account, answer your request, and prove the change you asked for.

Data Scope

We collect only what you type, what your device sends, and what the payment rail returns. That usually means name or alias, contact detail, device model, IP address, and reference logs tied to your account.

Cookies

Cookies remember login state, language choice, and whether you already cleared a verification step. You can clear them in your browser, but that may reset the session and ask you to verify again.

Account Security

We ask for a password check and, when needed, a one-time code before we touch sensitive records. That keeps a phone change, email change, or wallet update from being approved by mistake.

Retention

We keep chat logs, device logs, and payment references only for the period needed to answer your request, settle disputes, and meet legal duties. After that, we archive or remove the data that is no longer needed.

Change Request

If you want a copy, correction, or deletion request, start from Account > Settings and choose the privacy form. Add the registered contact detail so we can match the request quickly.

Contact and Access

Send privacy questions through live chat, email, or the in-account form. We reply in English for Indonesia audiences, and we explain what we hold before we make a change.

Privacy Questions You May Ask

These are the questions we hear most when you want to see, change, or close the data tied to your account. We answer them in plain language, and we keep the same path for DANA, OVO, GoPay, and QRIS records when those references are part of the request. If local law says a different process applies, we follow that rule.

We keep the details needed to create and protect your account: name or alias, contact detail, device data, IP address, and the activity logs that help us confirm your request. We do not ask for more than the process needs.

Yes. Send the request from Account > Settings or through live chat, and we will verify that the request comes from the account holder before we prepare the copy. The reply time depends on the case.

Open the privacy form in your account, add the new contact detail, and confirm the old one if you still have access. We use that step to keep the record tied to you, not to someone else.

Yes, we use cookies for session state, language choice, and security checks. You can clear them in your browser at any time, but a fresh login may be needed after that.

We keep those records only as long as we need them for matching, support, legal duties, and dispute handling. Once that period ends, we archive or remove the data that is no longer needed.

Use live chat, email, or the form in Account > Settings. We will ask for a quick ownership check, then explain what we can change and what local law lets us keep.

Privacy Policy for Your Account Data

Ways to Reach Us

Live Chat

Account Form

Privacy Email

How We Handle Your Data

Data Scope

Cookies

Account Security

Retention

Change Request

Contact and Access

Privacy Questions You May Ask

01 What data do you keep when I open an account?

02 Can I ask for a copy of my data?

03 How do I change my phone number or email?

04 Do you store cookies on my device?

05 How long do you keep payment records from DANA, OVO, GoPay, or QRIS?

06 Who can I contact about privacy changes?

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